monday mailbag

One of the benefits of being in business for ninety six years now is that we have a lot of rich history, and since we've been representing Buick and GMC in Covina and West Covina the the entire time, we have a lot of ties to local businesses, families and schools.

Our founder, Irven G, Reynolds, was a man of letters and chose to preserve many of the interesting letters he received over the years. So for our Monday Mailbag Series, we will choose a different letter each week and discuss it.

This weeks letter came from the Howard Automobile Company, who were the wholesalers for Buick in California at that time. The letter thanks him for attending a dealer meeting with Senior GM Management Harlow Curtice and William Hufstader, and advised that a commemorative photo was also enclosed.

It is worth remembering that the Mr. Howard was also into horse racing, and owned a legendary race horse named Seabiscuit.

Service Department Changes

The new year has dawned here at Reynolds Buick GMC and our service business continues to grow. And while we are grateful, we've been studying ways to make our service experience even better for our customers.

In order to keep up with demand, we have made some exciting changes- Effective March 1st, we are pleased to announce that we have promoted Andy Pringle to become our new Fleet and Commercial Service Manager. Tom Taylor, who you might know as our Service Greeter, will be promoted to Assistant Service Manager.

To facilitate these changes, we will open a dedicated Commercial Service Office in the back building for commercial customers. The office will be reopened and Andy will be located there, so commercial customers will bypass the service drive and pull their trucks directly into the shop. This will provide for smoother service traffic flow, less clutter, and allow our service drive to focus on our automobile and light truck customers.

Andy has been part of the Reynolds Team for over 20 years. He is a seasoned and dedicated service professional ,and is looking forward to his new challenge. While Tom has been working with our family a short time, he has shown a great aptitude for taking care of our customers, and we are confident that Tom will do an excellent job working more closely with our service customers. Next time you stop by, please look for Andy and Tom to congratulate them.